Shipping & Returns Policy
At Elite Hair Supplier, we’re committed to delivering your barber and beauty essentials quickly and securely across Australia. Please read our shipping and returns policy carefully before placing your order.
Shipping Information
Dispatch Timeframe
All orders are processed and dispatched within 1–2 business days (excluding weekends and public holidays). Once dispatched, you will receive a confirmation email with tracking details.
Shipping Method
We ship all orders using Express Shipping via Australian-based carriers. This ensures fast and secure delivery of your products.
Delivery Timeframes
Metro Areas: 1–3 business days from dispatch
Regional/Rural Areas: 3–5 business days from dispatch
Note: Delivery times may vary depending on your location and the courier’s schedule.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and order weight.
We do not offer free shipping. All shipping fees are the responsibility of the customer.
Delivery Address
Please ensure your delivery address is accurate and complete. Elite Hair Supplier is not responsible for delays or losses resulting from incorrect or incomplete addresses.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If there’s an issue, we’ll work with you to find a solution.
Change of Mind
We do not offer refunds for change of mind. Please choose carefully before completing your purchase.
Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please notify us within 3 days of delivery by emailing info@elitehairsupplier.com.au with: Your order number Clear photos of the product and packaging A description of the issue
Once reviewed, we may offer a replacement, store credit, or refund depending on the nature of the issue.
Return Eligibility
Items must be unused and in original packaging. Return requests must be submitted within 30 days of receiving your order (except for non-returnable items which will be listed in the product detail page). Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty: Clippers and trimmers Scissors and razors Hair brushes and combs Hair colour or chemical-based products Any used item
Return Instructions
To initiate a return, contact us at info@elitehairsupplier.com.au. Please do not return any items without receiving a Return Authorisation (RA) number. Items returned without RA may not be processed.
Need Help?
For any questions related to shipping or returns, please contact our support team at info@elitehairsupplier.com.au or visit our Contact Us page.
